Thank you for shopping at SUBTHOK. We want to ensure your shopping experience is seamless and enjoyable. Please read our return policy carefully to understand your options regarding returns and exchanges.
1. Eligibility
We accept returns within 24 hours from the date of delivery. To be
eligible for a return, your item must be unused, in the same condition that you
received it, and in the original packaging. Any item not in its original
condition, damaged, or missing parts for reasons not due to our error may not
be eligible for a return.
2. Initiation of Returns
To initiate a return, please contact our customer service team at
[contact email or phone number]. Provide your order number and details about
the items you wish to return. Our customer service team will guide you through
the return process and provide you with a return shipping label, if applicable.
3. Refunds
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.
4. Exchanges
We do not offer exchanges at this time. If you need a different size,
color, or item, please return the original item(s) for a refund and place a new
order.
5. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item,
please contact us immediately. We will work with you to replace the item or
provide a refund as quickly as possible.
6. Non-returnable Items
Certain types of items are non-returnable, including:
7. Return Shipping
You will be responsible for paying for your own shipping costs for
returning your item. If you receive a refund, the cost of return shipping will
be deducted from your refund, unless otherwise specified.
8. Contact Us
If you have any questions about our return policy, please contact us at buy@subthok.com
or +9779761797302]. Our customer service team is available to assist you with
any inquiries or concerns you may have regarding returns.
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