Thank you for shopping at SUBTHOK. We understand that sometimes plans
change, and you may need to cancel your order. Please read our cancellation
policy carefully to understand your options and responsibilities.
1. Cancellation Period
You may cancel your order within 4 hours of placing it. After this
period, our system begins processing your order for shipment, and cancellation
may no longer be possible.
2. How to Cancel Your Order
To cancel your order, please contact our customer service team
immediately at:
Please provide your order number and the reason for cancellation. Our
customer service team will confirm the cancellation and guide you through any
next steps, including issuing a refund if applicable.
3. Refunds
If you cancel your order within the specified cancellation period and a
payment has already been made, we will process a refund to your original method
of payment. Please note that depending on your payment method and financial
institution, it may take several business days for the refund to appear in your
account.
4. Late Cancellations
Requests for cancellation made after the cancellation period may still be
processed, but we cannot guarantee that your order can be stopped before
shipment. In such cases, you may need to initiate a return once you receive the
item(s) following our return policy.
5. Contact Us
If you have any questions about our cancellation policy or need
assistance with cancelling your order, please contact us at the email address
or phone number provided above. Our customer service team is here to assist
you.
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